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Refund Policy

Refund Policy for Ecliptica Studio

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At Ecliptica Studio, we are committed to providing high-quality digital design services. Since our products are delivered digitally, we generally do not offer refunds or exchanges. However, we strive to ensure that every client is satisfied with their purchase and we are happy to assist with any concerns you may have.

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Digital Products & Services

Once digital files or design services are delivered, we cannot offer a refund due to the nature of the products. We encourage you to carefully review your order details before completing your purchase.

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Exceptions to the Refund Policy

While digital products are generally non-refundable, we do understand that issues may arise. Refunds may be considered under the following circumstances:

  • Defective or Incorrect Files: If there is an issue with the quality or correctness of the digital files you receive, please contact us within 7 days of receiving your order. We will review the issue and provide a suitable solution, such as a replacement or correction of the files.

  • Order Errors: If there was an error in your order, such as a wrong design or item delivered, please let us know immediately so we can rectify the situation. We are committed to resolving any mistakes on our end.

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How to Request a Refund

To request a refund or report an issue with your order, please contact our support team at support@eclipticastudio.com with the following details:

  • Your order number

  • A brief description of the issue

  • Any supporting evidence (such as screenshots or specific examples of the issue)

We will review your request and respond within 3-5 business days. If we determine that a refund is applicable, we will process it promptly.

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Exchanges or Modifications

Due to the nature of digital goods, we do not offer exchanges or modifications after the purchase is completed. However, if you need assistance with your design or have feedback on how we can improve it, please reach out, and we will work with you to ensure you're happy with the final result.

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Late or Missing Refunds

If you believe you are eligible for a refund but have not received it after our approval, please check your bank or credit card provider first. If the refund still hasn’t been processed, please contact us at support@eclipticastudio.com

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Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to get in touch. We are here to help!

Email: support@eclipticastudio.com
 

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